Top 5 Common Complaints about Popular LMS's

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Top 5 Common Complaints about Popular LMSs


In business, if you’re put in charge of a big purchase, like an LMS, it might be a little stressful to say the least.

And let’s face it, this isn’t a task you want to mess up.

Choosing the wrong kind of printer paper is a smaller (and less costly) mistake than choosing the wrong LMS. And, it’s also a mistake that’s much easier to reverse.

Considering that there are over 600 Learning Management Systems on the market, choosing an LMS can bring on ‘choice overload.’

But, as humans, we have long developed the notion that if everyone else is doing it, it must be right. So we naturally flock to the big brand names or ‘popular’ systems first.

The dangerous thing about always choosing in this way is that you begin to rely on others too much to make the decisions for you.

And, what might be right for them might not be right for you and your business.

In fact, those same ‘popular’ LMSs have a wave of customers jumping ship because of some very big issues. Here are just a few things people are saying,

• Customer support is just dreadful
• Difficult to use
• License cost is too high. It will kill you
• Old school database LMS system, clunky, not turnkey and easy
• Pulling reports is slow and cumbersome

And, this is just the tip of the iceberg.

We want to help you avoid making a mistake so we devised a list of the top 5 most common complaints from a couple of the most well-known LMS systems on the market .
 
  • NOT USER FRIENDLY 
    Never underestimate usability when choosing an LMS. If your employees have problems with the LMS they simply won’t use it and your training programs will suffer. Flashy systems with all the bells and whistles might be impressive but it doesn’t always equate to user-friendliness.

    One of the more common complaints is having to click on multiple pop-ups that make it clunky and difficult to navigate the system. During the selection process be sure to include at least one employee on your committee so they can try out the system and provide feedback. And, it’s important not just for employees to be able to use the LMS but administrators as well.

  • CUSTOMER SERVICE
    There will always be things that come up that you’ll need help with no matter the LMS. But, the quality of customer service will be a deciding factor when choosing an LMS. Some popular LMSs have been known to take in upwards of two weeks to close out a help ticket.

    Be sure to ask important questions such as who will be your support team, how long on average do help tickets take and what is the responsive rate when help is needed.

  • PRICE
    Unfortunately, a high price tag comes along with many of the popular training systems. So, it’s imperative that you get what you need to warrant that kind of price tag or go elsewhere.

    Check out our blog ‘Top 10 Surprising Costs of an LMS’ that will help you ask the right questions and understand some of the sometimes hidden costs of an LMS.

  • NOT FLEXIBLE, NOR CUSTOMIZABLE
    A common occurrence with popular LMSs is that they are designed for the masses – a one-size-fits-all approach. So, if you have specialized needs, this can be quite problematic. Whether it’s customized reporting or flexible permissions, it’s important to know during the selection process if a) they can even accommodate your needs and b) if so, what kind of costs are associated. Sometimes, even if they can customize, it is so expensive that getting budget can be challenging.

    Going into the selection process with a list of use cases and training requirements that are unique to your business is important. That way you’re moving away from worrying about standalone features but how they all work together to accomplish your training goals.

  • REPORTING
    Data is critical for training. Not only do you have to provide it for compliance but you also can take that information to improve upon your learning programs. But, there are a host of issues that are common with other LMSs such as,

    a. It’s difficult and time-consuming to pull the report. In fact, some systems are so complicated to create a custom report that you may feel you need a degree in engineering to do so.

    b. The people who need to pull a report don’t have access

    c. Integration is not available so you’re missing critical info from other systems

    An LMS should be able to slice and dice the data you need in any format necessary. And, it should be quick and easy to understand . Dashboards are a great tool to do this. And, it is to your benefit if the LMS can distribute reports automatically throughout your company.

    Choosing an LMS shouldn’t be stressful. When you arm yourself with information, like what was presented in this blog, you’ll feel more confident in the final LMS decision. Training programs will be successful, employees will be happy and your business will reach its goals.

 
 
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Selection

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