Around the world, the name Ottobock stands for high-quality, technologically outstanding products and services. With over 5,200 employees based in Germany, their business revolves around restoring customer mobility and protecting any remaining functions. Ottobock chose to implement ShareKnowledge to specifically help with training and learning processes for after-sales service employees.
Three areas of importance for Ottobock include:
IT service provider, SYCOR, implemented ShareKnowledge because learning materials and processes could be mapped and implemented precisely, user management capabilities and the ability to evaluate learning activities through comprehensive reporting. The system also provides simple participant management for classroom courses, supplies structured learning paths and organizes further training and professional development processes.
“Service technicians gain access to our information and spare parts only if they have been trained successfully in the respective product and have obtained a certificate. Up to now, proof had to be provided by way of paper certificates. Thus, the subsequent approval and release of materials for a certified employee was always subject to media disruptions and delays. It is these processes that we wanted to make more efficient and faster, while meeting the standards and regulations on quality assurance and documentation,” explains Nicol Koch, Manager Global Service Support Group at OttoBock HealthCare GmbH.
“ShareKnowledge™ is a comprehensive complete learning management solution for the targeted management of further training and professional development measures within a company, and it can be integrated easily with existing Microsoft SharePoint systems. Many processes that used to be handled manually are now automated. This helps save a lot of time and creates more efficient processes,” says Bernd Carstens, Account Manager at Sycor mbs.
All existing certificates are now mapped in and managed by the LMS. Once an employee has reached a higher qualification level, the order authorizations for spare parts and accessories in the SAP system will be approved automatically. “To do this, the LMS had to be integrated with the existing SAP system, and existing data had to be migrated,” explains Bernd Carstens.
“We are very satisfied with the progress of the project, and we are already reaping significant benefits from the use of the LMS,” says Karina Lott, LMS project manager in the Global Support Group After Sales Service at Otto Bock HealthCare GmbH, drawing positive conclusions. “So far we have included and trained in the system more than 350 employees around the world. There have already been inquiries from other divisions of the Operations management area to expand the use of the LMS.”