A Guide to LMS Reviews

Can you really trust review sites?

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A Guide to LMS Reviews

In this day and age, one of the first things we do when we’re about to make a large purchase is to check the reviews on a product. From Yelp to Amazon, there is just about every type of product review site out there. LMS reviews are a good tool to find out pertinent information in order to help make a training software decision. This blog will give useful insight about how to distinguish only the most helpful information from reviews.

Did you know that about 92% of shoppers incorporate reviews into their purchase decision? While review sites provide very good information, they are not the end all, be all. In fact, most consumers will look at 10 different sources before making a purchasing decision.

Tip #1 – Don’t place too much emphasis on review sites

LMS reviews are important, but you must do full, comprehensive research on the product. This means talking to the company in person, reading case studies, examining feature sets and asking to talk to current and past clients.

The fact is, no two users will have the same experience with an LMS – different needs, different expectations.

Tip #2 Don’t be scared of a bad review

Unfortunately, a bad review is going to happen once in a while. People who have had less than a great experience are 2-3 times more likely to voice their displeasure. With that said, know that it will happen, but most importantly how did the business respond to the critic. Their reaction says so much about the company and how they handle customer situations.

No LMS is perfect, so if you see all five-star ratings, this is a red flag. Sometimes companies will pay users to write a favorable review or ‘fake review.’ It’s much better to have both positive and negative reviews to ponder.

Tip #3 Know your business and/or IT strategy

This tip probably isn’t on most people’s radar but very important. With over 600 LMS’s on the market, you need to be able to narrow down the field. If you know that your business is highly compliance driven than it wouldn’t be in your best interest to read reviews about a cloud LMS. Stay focused on what your needs are.

Another very useful tip around this idea is to not only distinguish training systems that are compatible with your IT strategy but also make a list of ‘must-have’ and ‘nice to have’ features.

When you’re looking at LMS reviews, pay special attention to feedback around those specific features that are most important to you. Naturally, those reviews that center on this criteria will weigh more heavily on your decision. 

Tip #4 – How detailed is the review?

A review without any detail isn’t very useful to a potential customer. What did they like about the LMS that would warrant a five-star rating? Is it the user interface, price, customer service or something else? The most trustworthy and authentic reviews always provide details.

Purchasing an LMS system is a big decision and LMS reviews can be very helpful in the process. The way to get the most useful information from reviews is to 1) know your IT strategy and the features that are most important 2) Look for detailed reviews, both good and bad and 3) use LMS reviews as part of your full and thorough research process

Key Consideration:
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